CALL centre firm Firstsource Solutions has secured a contract extension with mobile network provider giffgaff.
The three-year deal will see the company's giffgaff team expand by 16.
Firstsource employs 2,000 people in Northern Ireland including 64 who currently service giffgaff in Derry.
Giffgaff, which has no high-street presence, is considered a "virtual operator".
Firstsource said it and giffgaff had invested more than £130,000 with local contractors to expand its Derry base.
Adam Gould, vice-president head of UK operations at Firstsource, said: “We know that a good member experience is one of the most important ingredients in creating and maintaining a successful brand. The giffgaff model is innovative and is continuing to outclass other network giants.
“This contract also demonstrates our commitment to Northern Ireland and the Derry area in particular, which continues to play an important role in our wider global business strategy.
“We contribute over £26 million to the local NI economy each year and as we continue to evolve with a number of world class brands including giffgaff, this demonstrates further that Northern Ireland is a great place for global firms to do business.”
Adele Shaw, head of member services at giffgaff added: “As experts in our member experience, with the analytics capability to help us monitor, moderate and improve their journeys, Firstsource were the perfect choice for giffgaff to partner with.
"We are looking forward to continuing to work with them in the future to deliver the best member experience possible.”
