INDEPENDENT business communications provider Onecom, which has been operating in Northern Ireland for more than two years, has secured a £30 million finance package from HSBC UK in support of its ambitious growth plans.
The five-year funding deal will enable Onecom to invest heavily in customer experience, systems and teams, in line with its strategy of achieving significant growth in that time frame.
Initial projects include upgrades to the company’s IT systems to scale them for future growth, increased use of AI to support customer service teams in delivering excellence in call quality, and an increase in resource at a local and regional level.
The funding also strengthens Onecom’s ability to maximise the opportunities presented by consolidation in the mobile and fixed line marketplaces.
Onecom chief executive Ben Dowd said: “This funding recognises our huge potential for significant growth, building on our position as the UK’s leader in business to business communications technology for the SME sector.
“Onecom’s success to date is built on strong partnerships with global brands, outstanding customer relationships and the agility to expand through acquisition while nurturing and growing our established customer base.
“The funding from HSBC UK reinforces our commitment to achieving that growth while placing strong customer relationships and outstanding solutions at the heart of everything we do at a local, regional and national level.”
Anthony Reed of HSBC added: “As a forward-thinking leader in the telecoms industry, Onecom’s investment in cutting-edge technology and dedication to delivering top-quality services for its customers creates a strong platform for growth."
Onecom (www.onecom.co.uk) has its headquarters at Whiteley in Hampshire and operates from 10 regional offices including Belfast.
It currently manages nearly 100,000 business customers, delivering communication services and unified solutions across fixed line voice, connectivity and cloud computing to some of the UK’s most dynamic companies.
In January financial technology firm FinTrU signed up to Onecom in a six-figure deal to provide telecoms services for the next five years at its Belfast and Derry offices.
