AN independent external audit of accident management company Crash Services' vehicle repair and hire management practices described the Newry-based company as ‘best in class’.
Independent auditors from Fusion Management Support Limited carried out the review of the claims handling processes, focusing on the company’s hire and repair services.
The onsite section of the examination was carried out over three days in July with two additional days of desk analysis last month.
And the report by Fusion - which has been providing industry specific auditing for the last decade - described Crash Services as “without doubt, one of the most efficient credit hire and repair service providers we have encountered.”
It also found that Crash Services’ average hire period in repair cases was a 43 per cent shorter than those assessed in other similar businesses.
The audit noted “a very high level of energy by the claims handlers and other actors when seeking to progress claims” which was “unquestionably higher than has been witnessed in other organisations.”
The report added: “Rarely has the consultant observed such a comprehensive control of the claims processes supported by an unerring commitment towards efficiency through procedures, systems, documentation and staff development, all embraced within an inclusive working culture.”
In summary the auditor said: “It is the consultant’s opinion that the Crash Services provides a ‘best in class’ credit hire and repair claims solution.”
Admitting he was “ecstatic”, the Newry firm's chief executive Jonathan McKeown said: “It's a testament to the hard work of all of our team, who go above and beyond every single day to help our customers.
“In nearly 25 years, Crash Services (http://www.crashservices.com) has continued to grow, dealing with tens of thousands of accident victims in their time of need.
“The faith of those companies such as car repairing garages and insurance brokers, as well as our past customers who proactively recommend our services, has been vindicated by an assessment that damaged vehicles are repaired and returned back on the road over 40 per cent quicker than if the person had gone to another claims handling provider, or tried to sort it out themselves.
“We’re committed to following robust claims processes that promote claims management efficiency.
Ultimately this is to ensure our customers get the best possible outcome after being involved in a collision.”
