BELFAST Chamber and Belfast Met are to partner in a series of webinars aimed at helping companies to navigate through the challenges of the pandemic.
'Adapting Customer Service during the Covid Crisis', 'Going Digital' and 'Personalising the Customer Experience Online' will make-up the first three of the six-part series.
Apprenticeships will also be discussed over two seminars, including the ‘Help Us, Help You understand what the DfE stimulus package could mean for your business’ and ‘Now is the Time to Invest’ sessions. The final week will discuss 'The Importance of Social Inclusion Projects During Covid 19'.
Kickstarting on November 17 and running through to February 16, the online programme will be led by lecturers from Belfast Met and will be accessible to both Belfast Chamber members and non-members (sign-up details at www.belfastchamber.com).
Chamber chief executive Simon Hamilton said: “This positive partnership is aimed at giving businesses extra skills to work through what is a very challenging trading environment.
“Belfast Met and its brilliant staff will seek to help business owners, managers and staff find ways to improve their offering, brush up on their digital skills and strengthen their team using apprentices.
“We encourage all businesses to register their interest as soon as possible and work with Belfast Chamber and Belfast Met to help them to grow.”
Siobhan Lyons, head of economic development at Belfast Met, added: “We're absolutely delighted to partner with Belfast Chamber to help businesses who are facing the most turbulent trading environment in recent history.
“Our range of topics will seek to address some of the current issues they are facing and give them implementable solutions. We can help to sign-post any business that is struggling with issues such as online presence, customer service issues and to advise them on the many merits of using apprentices.”
Aidan Sloane, head of skills & apprenticeships at Belfast Met, said: “Apprenticeships offer so many benefits to both the employer and the employee. It is such a rewarding partnership and an excellent way to strengthen and grow your team, motivate your staff to up-skill, increase productivity and improve competitiveness.
“Belfast Met’s Centre for Skills and Apprenticeships provides a tailored responsive approach for employers, identifying and responding to individual employer needs. We support our employer partners across a range of industries to support economic recovery and development, and to ensure we maintain and grow the supply of apprenticeship opportunities in Northern Ireland.
“We look forward to helping business owners and to advise on the many merits of apprenticeships and also to support with next steps to engage with apprenticeships in partnership with our dedicated employer engagement team.”
