Bank of Ireland UK is investing £100 million over the next three years to improve its everyday banking services including payments, digital channels, and self-serve options, and expand its sustainable lending, mortgage, and broker offerings.
It comes in what is an important year for Bank of Ireland in Northern Ireland as it celebrates 200 years since it opened its first branch in Newry in 1825.
With this investment, retail and SME customers will see speedier payments, enhanced functionality on the mobile banking app to improve self-service options for customers, and the introduction of new products including more sustainable lending options.
The investment will also include enhanced technology for colleagues to improve efficiency and help make banking easier and faster for customers.
Gail Goldie, chief executive at Bank of Ireland UK said: “This investment is a measure of our ambition to continue to support our customers in Northern Ireland and sustainably grow our business.
“We remain a trusted financial partner to our customers because we’ve continually evolved to meet their needs and help them achieve their goals – like home ownership, starting and growing a business, and planning for the future.
“As we celebrate a milestone year and announce this significant investment, we are looking to the future with ambition and confidence.”
The latest investment is in addition to a £3 million spend on ATM upgrades announced in 2024 and follows the completion of a £7 million upgrade of 13 Bank of Ireland branches across the north.
Headquartered in Belfast, Bank of Ireland had around £21.5 billion in lending across the UK as of last June.
