The Samaritans in Northern Ireland is reminding those struggling to cope over Christmas that its volunteers are available “around the clock” over the festive period.
The charity is raising awareness of the support it has on offer and reminding people they are “never alone”, with its volunteers available, even on Christmas Day.
It said it is committed to providing a vital service for those struggling with loneliness, grief, and isolation or experiencing dark moments.
On December 25, up to 50 listening volunteers will be on duty across Northern Ireland, providing vital emotional support to people struggling to cope.
Volunteers answered more than 9,000 calls to Samaritans 24-hour freephone number (116 123) last December.
Marcella Taylor from Samaritans NI said: “Last year nearly 100 volunteers in Northern Ireland gave up time with their families and friends on Christmas Eve and Christmas Day to be there for people who needed someone to listen.
“This year especially, we want to remind everyone that volunteers across all eight branches will be available 24/7 over the Christmas period.”
Explaining what it means to volunteer on Christmas Day, Samaritans volunteer Nick, said: “I have always volunteered on Christmas Day since joining Samaritans six years ago.
“From personal experience, being a caller 11 years ago, I know that events such as Christmas, anniversaries, and birthdays can be the most difficult times, so I feel these are the most important times to be available for our callers.”
Volunteers like Nick provide a crucial lifeline for those in need of someone to talk to, offering comfort, support, and a listening ear during one of the toughest times of the year.
Another Samaritans volunteer, Victoria, added: “Starting a 7am shift on Christmas Day might sound like a sacrifice, but it’s one I’m more than willing to make because it can mean everything to someone in crisis.
“Sometimes, you’re the only person they’ll talk to that day, and hearing a friendly, supportive voice can remind them they’re not alone.
“Loneliness is one of the most common themes in calls, and while we can’t solve every issue, we can offer hope by being there to listen.
“Our service is available 24/7, 365 days a year. While you may have to wait, you will always get through to someone who cares.”
If you need support this festive season, call Samaritans on freephone 116 123.
As the holiday season approaches, Samaritans is here to provide a listening ear. We understand the holidays can be a difficult time for many. If you need support, call us at 116 123. We’re available 24/7 pic.twitter.com/s7jl6KzsKq
— Samaritans NI (@SamaritansNI) December 17, 2024
