Morrisons has apologised after a system glitch has seen loyalty prices not registering for some shoppers and Christmas deliveries delayed, on one of the busiest shopping days for supermarkets this year.
Customers have complained that their More Card discounts have not applied at the tills or they have been told food deliveries will be late.
The Morrisons website has also experienced issues on Monday with outages and some pages being slow to load.
A spokeswoman for the supermarket said: “This morning we are experiencing some system issues which are principally impacting some More Card discounts and Click and Collect orders.
“For More Card customers who have Morrisons Fivers to redeem, these will be done manually in store by colleagues.
“And if More Card prices are not registering, we will apply a 10% discount to the customer’s entire shop.”
Customers took to social media platform X, formerly Twitter, to complain that loyalty prices did not apply at the tills, leaving them without the discounts they were expecting, or that they could not redeem their £5 vouchers.
Mistake going early to @Morrisons this morning as during my shopping I wasn’t aware the more card wasn’t working. Only found out at the till so all the savings weren’t applied and will be added to the card as points. What’s the use in that? Pointless
— Leigh Bennett (@Leigh_bennett) December 23, 2024
One user said that their shop cost them “£50 more than it should have been” because their More Card did not work and in-store staff did not inform them of the issues before paying.
Others said they found out at the till that the savings were not applied, but instead would be added to their loyalty card as points.
The problems come on one of the most important shopping days of the year, with Monday December 23 set to be the busiest single day for supermarkets, according to analysts Kantar.
Furthermore, customers also complained that they have been informed of delays to their home deliveries or click and collect orders on Monday.
.@Morrisons Are you having an IT issue? I got an email saying there was an issue with my delivery so it would be late, and now I can’t even log in. I booked this slot months ago and seriously concerned I’m going to be without food for Christmas!
— Jiraffe (@Adventurooga) December 23, 2024
One X user posted that they booked a delivery slot “months ago and seriously concerned I’m going to be without food for Christmas”.
Morrisons said: “For Click and Collect orders, we are asking customers to wait for an email to inform them that their order is ready for collection before heading to store.
“Some home delivery orders may be arriving late today – and we will be communicating directly with those customers affected.
“We sincerely apologise to our customers for this inconvenience.”
