customer service
Enhancing customer experience through technology
97% of UK businesses have planned to increase their investment in customer experience initiatives during 2024
Energy and broadband customers lost £300m due to poor customer service – Which?
The watchdog said its findings laid bare the ‘dire state’ of customer service in the energy and broadband sectors.
Ofgem calls for ‘culture change’ from energy firms on customer service
The regulator warned that the sector needed ‘clear penalties’ as it announced a set of proposals to improve customer service.
E.On Next to pay compensation to 500,000-plus customers for poor call services
Customers of E.ON Next were forced to wait on hold for 18 minutes on average, while half of all calls failed to contact the supplier, Ofgem said.
BT phone home – customer service calls now answered in UK
The company had pledged to answer all calls in the UK and Ireland by the end of 2020.
Anne Hailes: Empty units and 'do it yourself' culture driving shoppers off our streets
RECENT news puts a real damper on anyone who loves their town or city.
Marie Louise McConville: Won over by Co Donegal hotel's top class family friendly attitude
I'm a really big fan of good customer service.
These 9 things that some workplaces hide from their customers will make you rethink a lot
Reddit users are revealing some pretty surprising employment secrets.
TalkTalk fined £100,000 over data protection law breaches
The Information Commissioner’s Office has fined the telecoms giant after an investigation into access of the company’s database portal.
Walmart is developing a robot to identify unhappy customers
A patent filing reveals the supermarket giant plans to use facial recognition technology at checkouts.